Shipping policy
Last updated: September 2, 2026
Processing
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed after 5:00 PM CST begin processing the next business day.
Tracking
You receive a shipping email the moment your order is packed and labelled. The tracking link in it goes live at the carrier's first scan — until then it reads "label created", which means the box is packed and waiting for pickup. Every order ships with tracked delivery.
Domestic Shipping
United States (lower 48) — flat rates by box size, shown at checkout:
- Up to 3 hats: $6.80
- 4–6 hats: $13.60
- 7 or more hats: $20.40
Hawaii & Alaska: flat $20.00.
Delivery typically takes 3–7 business days after the carrier's first scan.
International Shipping
We ship to Canada, the United Kingdom, the EU, Australia, New Zealand, Japan, Korea, Singapore, Hong Kong, the Middle East, Latin America and most other countries. Rates are calculated at checkout by destination and by how many hats are in the box (1, 2, 3, or 4+). Delivery typically takes 10–21 business days after the carrier's first scan, depending on location and customs processing.
Duties & taxes: customers are responsible for any customs fees, duties, or taxes charged by their country upon arrival.
Address Accuracy & Missing Packages
Please check your address before you finish checkout — reply to your order email right away if it needs a change and we correct it before the box ships. Game 7 Online is not responsible for unsuccessful delivery due to an incorrect or incomplete address. If tracking shows "Delivered" but the package is missing, check with neighbours and your local carrier first, then contact us and we will help.
Questions
Game 7 Online
Email: cs@game7online.com
Phone: +1 (844) 712-7722
Instagram: @game.7.online
Address: 5700 Balcones Drive, Austin, TX 78731, United States
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)