Return and Exchange Policy

Return and Exchange Policy

Exchanges Only At Game7online, we offer exchanges only. We do not provide monetary refunds for change of mind. By placing an order, you agree to these terms.

  • Personal Preference Exchanges: Exchanges for personal preference (e.g., size or style) incur a $15.00 restocking/processing fee if the item is not defective, damaged, or incorrectly sent.

Exchange Period Customers may request an exchange within 7 days of delivery.

Conditions for Exchange To be eligible for an exchange, your item must be:

  • Unused, unworn, and in the same condition that you received it.

  • In the original packaging with all tags attached.

  • Accompanied by the order number and proof of purchase.

Non-Exchangeable Items

  • Items showing signs of wear or damage caused by the user.

  • Items without original packaging.

  • Final sale or clearance items.

Damaged or Incorrect Items If you receive a defective, damaged, or incorrect item, please contact us immediately at cs@game7online.com. In these cases, we will cover the return shipping costs and ensure you receive the correct item at no extra charge.

Shipping for Exchanges For standard exchanges (size/style), customers are responsible for paying their own return shipping costs. Once your item is received and inspected, we will ship your replacement.

Contact Us If you have questions regarding your exchange, please contact us:

  • Email: cs@game7online.com

  • Address: 5700 Balcones Dr Ste 100, Austin, TX 78731, United States

  • Please allow 1–2 business days for a response.