Last updated: September 2, 2026
At Game 7 Online we offer exchanges only. We do not provide monetary refunds or returns for a change of mind. By placing an order, you agree to these terms.
Exchanges for personal preference (size or style) incur a $15.00 restocking/processing fee if the item is not defective, damaged, or incorrectly sent.
Request an exchange within 7 days of delivery.
If you receive a defective, damaged, or incorrect item, contact us immediately at cs@game7online.com with a photo. We cover the return shipping and send the correct item at no extra charge.
For standard exchanges, you pay your own return shipping. Once your item is received and inspected, we ship your replacement.
Email cs@game7online.com — please allow 1–2 business days for a response.
Fitted caps don't adjust, so match your head measurement. Between two sizes? Go up. Snapbacks are one adjustable size.
| Cap | Inches | cm |
|---|---|---|
| 6 7/8 | 21 5/8" | 55 |
| 7 | 22" | 55.8 |
| 7 1/8 | 22 3/8" | 56.8 |
| 7 1/4 | 22 3/4" | 57.7 |
| 7 3/8 | 23 1/8" | 58.7 |
| 7 1/2 | 23 1/2" | 59.6 |
| 7 5/8 | 23 7/8" | 60.6 |
| 7 3/4 | 24 1/4" | 61.5 |
| 7 7/8 | 24 5/8" | 62.5 |
| 8 | 25" | 63.5 |
How to measure: wrap a soft tape around your head where a cap sits, about half an inch above your ears and eyebrows. Snug, not tight. No tape? Use a string, then measure the string.
Orders are processed in 1 to 3 business days (Monday to Friday).
Most orders ship from our main warehouse: the carrier usually scans them within about a week, then delivery takes 3 to 7 business days.
Some hats ship in a batch from our second warehouse: the label is made early, but the first carrier scan can take 2 to 3 weeks. "Track my order" shows which one yours is.
International: usually 10 to 21 business days after the first scan. Customs duties are the customer's responsibility. Shipping cost is shown at checkout.
Yes. Every hat we ship is brand new and authentic, never worn and never a replica. We're an independent reseller, not an authorized New Era dealer.
A presale hat isn't in our warehouse yet. You reserve it now and pay at checkout, and it ships as soon as our stock arrives. If the product page shows an expected ship date, that's our estimate. You get tracking by email when it ships.
Real people answer within 1 business day, Monday to Friday.
A confirmation is on its way to your inbox.
